dj999 Privacy Policy

1

Introduction & Scope

dj999 (referred to hereinafter as "we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you when you use our website, mobile application, and related services ("Services"), how that information is used, and under what circumstances it may be shared with third parties.

By using our Services, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our Services. This Policy forms part of our Terms and Conditions.

This Policy applies only to dj999's services. We are not responsible for the privacy practices of third-party websites or services.

2

What Information We Collect

dj999 may collect your information through various means. The categories of information collected are detailed below:

2.1 Information You Provide

Name, email address, mobile number, and date of birth
Username and password provided when creating an account
Documents submitted for identity verification (National ID, passport, etc.)
Payment information related to deposits and withdrawals (bKash, Nagad, Rocket account numbers)
Any information provided when contacting our support team

2.2 Automatically Collected Information

IP address, browser type and version
Operating system and device information
Date, time, and duration of access to our Services
Information about which pages were visited and which links were clicked
Referral URL (where you came from before arriving at our site)

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. These technologies help us improve the quality of our Services, personalize the user experience, and ensure the security of the platform. You can control cookies through your browser settings, but disabling certain cookies may limit the functionality of the Services.

3

Purpose of Data Use

dj999 uses the information collected for the following legitimate purposes:

Account Management: To create, verify, and securely manage your account.
Service Delivery: To smoothly provide betting, gaming, deposit, and withdrawal services.
Identity Verification: To confirm your identity in order to prevent fraud and money laundering.
Customer Support: To respond to your complaints, questions, or requests.
Service Improvement: To improve the functionality, security, and user experience of our platform.
Marketing Communications: With your consent, to inform you about relevant offers and updates.
Legal Compliance: To comply with applicable laws and regulations.
Responsible Gaming: To monitor user gaming patterns and ensure responsible gaming practices.

4

Data Sharing & Disclosure

dj999 does not sell your personal information or transfer it to third parties without authorization. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We may share information with specific service providers who work on our behalf — such as payment processing (bKash, Nagad, Rocket), IT infrastructure, fraud detection, and customer support. These partners are bound by strict confidentiality agreements and may only use the information for the specified purposes.

4.2 Legal Requirements

We may be required to disclose information due to a court order, government directive, or legal obligation. In such cases, we will only provide the minimum information necessary.

4.3 Security and Protection

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other unlawful activities.

4.4 Business Transfers

If dj999's business operations change through a merger, acquisition, or sale, your information may be transferred as part of that transaction. In such a case, we will notify you in due time.

5

Data Security Measures

Protecting your personal information is our top priority. dj999 takes the following technical and organizational measures:

SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
Access Control: Only authorized personnel have access to your data, and they are bound by strict confidentiality obligations.
Password Hashing: Your password is not stored directly; it is protected using industry-standard hashing methods.
Regular Security Reviews: Our systems undergo regular security audits.
Two-Step Verification: We have additional verification in place to enhance account security.

No method on the internet is 100% secure. However, we make every effort to ensure the protection of your information.

6

Data Retention and Deletion

dj999 retains your information for as long as your account is active or as needed to provide the Services. Even after an account is closed, certain information may be retained for a specified period for the following reasons:

To meet legal or regulatory obligations
For dispute resolution and enforcement of contractual rights
To maintain historical records for fraud prevention
To comply with anti-money laundering laws

Once the retention requirement ends, we securely delete or anonymize your information.

7

Your Rights

As a user of our platform, you have the following rights:

7.1 Right to Access

You may request a copy of the personal information we hold about you.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other purposes.

7.5 Data Portability

In some cases, you have the right to receive your information in a structured and readable format.

To exercise these rights, please contact our support team. We will endeavor to respond within a reasonable time after receiving your request.

8

Protection of Minors

dj999's services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9

Third-Party Services

Our platform uses software from game developers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft as game content providers. These providers operate under their own privacy policies, and dj999 is not responsible for the privacy practices of these third parties.

bKash, Nagad, and Rocket are used for payment services. These organizations operate under their own privacy policies. Only the information necessary for transactions is shared with them.

10

Policy Changes and Updates

dj999 reserves the right to modify this Privacy Policy at any time. If there are any significant changes to the Policy, we will notify you in the following ways:

Sending a notification to your registered email address
Displaying a prominent notice on the platform
Updating the "Last Updated" date on this page

If you continue to use our Services after any changes, you will be considered to have consented to the revised Policy. We therefore recommend reviewing this page regularly.

11

Applicable Law and Jurisdiction

This Privacy Policy and any disputes related to the protection of your information will be governed in accordance with applicable international data protection standards. We are committed to following the highest standards in digital security and the protection of customer data.

Please contact us for any questions or concerns related to this Policy.